Industry 2021 predictions: part six – technology and innovation – iGaming Business

The pandemic brought technology to the fore across many industries but for gaming specifically, it is likely to lead to a greater use of artificial intelligence, gamification and virtual reality in the year ahead as operators look to improve the customer experience.

As we look to the year ahead, industry experts share their thoughts on the opportunities and challenges facing the industry. 

In part six we talk to technology and innovation experts. In part one we heard from igaming operators and suppliers, in part two land-based operators and suppliers and part three finance expert. In part four we spoke to those in marketing and part five examined changes for people and the way we work.

In parts six to eight we will focus on technology and innovation, regulation and social responsibility. In parts seven and eight we will focus on regulation and social responsibility.


Mohit Kansal, partner, Clairvest
Nikos Konstakis, VP sportsbook, SG Digital
Cristina Turbatu, head of innovation lab and marketplace, Playtech
Mattias Wedar, chief product and technology officer, LeoVegas

Looking back at 2020, what – other than the Covid-19 pandemic – did you feel was transformational for the industry? And how much of a lasting effect do you think the Covid-19 pandemic will have going forward?

mohit kansal

Mohit Kansal: We’ll see a further split of regulation trends

Biz Ideas